After the handover of the new residences, clients are eager to move into their new home. Although you have dotted the i’s excellently, something might have gone wrong unexpectedly. Think about the installation of the pipes or the central heating boiler. Due to the warranty, a client must be able to report this.
Keep it simple and clear and let the client make a report through MyBuildAssist, describe the problem, and send a photo. All information is therefore bundled and quickly and easily viewable by the aftercare staff. They take immediate action. This way, the client is helped quickly.
To prevent all reports from piling up, as a construction company, you can set up a sort of category tree. The aftercare staff can see exactly what type of report it is. For example, painting or glass. This collects a lot of information about the types of reports in a project, and you can steer the company based on that.
Depending on the report, the appropriate party is engaged. For a leaking faucet, for example, the aftercare staff informs the plumbing company. In turn, the plumber schedules an appointment with the residence owner. Once the problem is resolved, they complete the action in the open assignment.